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Betsson teaming up with nGenera to improve customer care
 April 27, 2009, 8:41 am (2 years ago)The Bellevue, Washington-based customer service technology supplier nGenera has revealed the completion of a contract with online gambling group Betsson Malta Limited that doubles the gambling company’s capability to deal with customer inquiries only with already existing number of employees.
The highly developed online chat tool offers live, 24-hour support to online players throughout Europe whilst bringing a 30 % decrease in average resolution times and dropping the number of telephone queries by in so far as 40 %.
Betsson has started nGen Chat throughout its customer care team, which offers support in fourteen languages for players from more than twenty countries. VIa the ‘Chat With Us’ link on its Web site, Betsson players are able to ask for an immediate chat session with a support staff instead of dialing the number to get the team.
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