Sportingbet improved customer support

Sportingbet has improved its customer support ability with the beginning of Numara Software's FootPrints 8 service desk management solution.
Sportingbet extends thirty various markets throughout Europe, Australia, Canada and South America and provides a variety of sportsbook, casino, poker and virtual games merchandise, and has selected Numara in a precise and open competition for the contract.

Gurdip Clare, Operations Manager for Sportingbet explained: “We operate an tremendously hectic IT division and are dependent in a great deal on technology as a business - downtime costs money! To date, we have been managing numerous systems and this was indicating hard for trend analysis and having any significant KPI’s. Our goal was to buy a system that was 100 % Web rooted and be able to give us 1 distinct centralized system.
"But most significantly Numara FootPrints is going to offer a single system for all occurrences, so that moving ahead we have improved reporting, time managing, resource managing and we are able to develop even more in the communication.”
Numara FootPrints 8 is shown with a user-friendly code, which allows Sportingbet to produce its own modifications and adjustments as the business grows.

The execution of a new service desk is fraction of a larger picture for Sportingbet which will down the ITIL route as well.

Casino News: Sportingbet improved customer support

Sportingbet improved customer support